FREQUENTLY ASKED QUESTIONS

WHAT ARE THE FEES?

We keep things simple by basing fees on a percentage of the collected amount. No administrative charges or hidden fees, ever.

ARE YOU HIPPA COMPLIANT?

Absolutely. Please refer to our Privacy Policy page for more details.

WHERE ARE PAYMENTS SENT?

All payments are sent directly to our clients, never to us.

HOW DO YOU SUBMIT CLAIMS?

In order to expedite the claim submission process as well as the response time from payers, we submit most claims electronically. Our process and approach is the safest, most secure, easily traceable and dependable in our field.

WHAT SOFTWARE DO YOU USE?

We work with various software platforms, so that our clients can operate on the system that suits them the best. This approach is not only the most convenient for our clients, but it is the most cohesive way to keep all lines of communication transparent and honest, just like it should be.

WILL EXTERNALIZING BILLING SAVE US MONEY?

More than you might think! Our strict dedication to the accurate collection of claims serves as a critical element in the maximization of revenue. With this we eliminate costly reimbursement penalties, increase revenue, and improve efficiency, saving our clients money and headaches.

WHERE ARE YOU LOCATED?

Our entire team is located in and operates out of Northern Virginia, just minutes from the nation's capital.

HOW OFTEN DO YOU ENTER CLAIMS?

We enter claims daily and ask that our clients send us their charges on a daily basis in order to expedite their billing process.

DO YOU OUTSOURCE ANY OF YOUR WORK?

No. All of our services are provided and performed in-house and directly to all of our clients.

Please reach out if your question was not included or addressed in the information provided above.
We would love to hear from you!